A flight can be a pleasant experience, but for quite a few passengers – it can also be frustrating. For El Al, which ended a successful year in terms of revenue, less happy news arrives: the company was ranked as one of the ten worst airlines in the world for 2024, according to a report published by the international passenger rights portal "AirHelp."
The ranking, based on a comprehensive analysis of 109 airlines from around the world, placed El Al in fifth place among the worst companies. Alongside it on the list are companies from Tunisia, Bulgaria, India, and Greece.
How do we determine who is "bad" and who is "excellent"?
The "AirHelp" ranking is based on several key parameters that directly affect the passenger experience:
Flight punctuality – Delays and late arrivals are a critical factor affecting satisfaction.
Compensation management – how quickly and easily passengers receive compensation in cases of delays or cancellations.
Passenger satisfaction – the overall opinion of passengers on the flight experience.
Quality of service – passenger cabin comfort, food variety, and aircraft cleanliness.
By averaging the scores in each category, an overall rating was obtained for each of the 109 companies examined.
Where is El Al in the global ranking?
El Al ranked 105th out of 109 airlines. The company's weighted score stood at 4.6 out of 10 – an exceptionally low score compared to leading companies like Qatar Airways and Brussels Airlines, which ranked in the top positions.
According to the report, El Al's most prominent weakness is delays and punctuality. Repeated flight delays harm the passenger experience and lead to numerous complaints.
However, El Al received relatively good scores in terms of security – a field in which the company is considered a global leader.
Who else made it onto the blacklist?
El Al is not the only one that found itself at the bottom of the ranking. Alongside the Israeli company, there are other airlines that have faced harsh criticism:
Tunisair (Tunisia) – in 109th and last place, with a score of 3.63. The company received negative reviews for numerous delays and a poor flight experience.
Buzz (Poland) – 108th place with a score of 4.45. The Polish company received criticism for the quality of service in the passenger cabin and the lack of comfort for passengers.
Nouvelair (Tunisia) – 107th place. Another airline from Tunisia, with negative ratings on flight punctuality.
Bulgaria Air (Bulgaria) – 106th place with a score of 4.59. The old equipment on the planes and the lack of quality service earned the company negative ratings.
Pegasus Airlines (Turkey) – 104th place. Discomfort and frequent delays have made it an unpopular airline.
IndiGo (India) – 103rd place. The Indian airline, considered one of the largest in the country, received harsh reviews for problematic service and passenger cabin comfort.
Tarom (Romania) – 102nd place. Many complaints were received about prolonged delays and slow compensation processes.
Air Mauritius (Mauritius) – Rank 101. The company adopted a strict policy regarding compensation and received negative reviews from passengers.
Sky Express (Greece) – 100th place. The minimal flight experience led to the Greek company entering the bottom ten.
So who actually excelled this year?
Not all airlines finished the ranking with a bitter taste. The companies considered the best according to the ranking include:
Qatar Airways – The Qatari airline is known for its high-quality service and punctuality.
Brussels Airlines – a European company ranked at the top due to impressive punctuality and high passenger satisfaction.
What are the reasons for El Al's low ratings?
Experts in the aviation field point out several main factors that explain El Al's low rating:
Flight delays – El Al struggles to maintain an accurate flight schedule, and these delays have a direct impact on customer satisfaction.
Difficulties in managing compensation – Passengers whose flights were delayed or cancelled find it hard to receive prompt and efficient compensation.
Increasing competition – El Al is facing international low-cost airlines that offer cheaper flights, raising passengers' expectations in terms of service as well.
Monopoly on certain destinations – in certain areas, such as routes to specific business destinations, El Al is the main flight provider, leading to a sense of dissatisfaction among passengers who have no other alternatives.
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